Last updated: September 27, 2026

1. About these terms

This website, shopmamatega.com (the “Site”), is operated by MamaTega Cosmetics (“MamaTega”, “we”, “us” or “our”), a beauty, skincare, hair and body care retailer in Lagos, Nigeria. These Terms of Service (“Terms”) apply to your use of the Site, MamaTega AI, and any order you place with us online, on WhatsApp, on Instagram, by phone or in store.

By using the Site or placing an order, you agree to these Terms, our Privacy Policy and our Refund Policy. If you do not agree, please do not use the Site.

2. Who can use the Site

You must be at least 18 years old, or use the Site with the involvement of a parent or guardian. You agree to give accurate information when you contact us or place an order, and not to use the Site for any unlawful purpose.

3. How ordering works

The Site is a catalogue. There is no online checkout, and adding items to your cart does not place an order. To order:

• Send your cart or product list to us on WhatsApp (+234 818 988 0899 or +234 803 713 3704), Instagram (@mamategacosmeticsandspa), by email (info@shopmamatega.com), or visit one of our stores.
• Our staff will confirm the price, availability, delivery fee (if any) and payment details with you.
• Your order is accepted only when our staff confirm it and payment has been received, or when you pay in store.

We may decline or cancel an order, for example if a product is out of stock, a price was displayed in error, or we suspect fraud. If you have already paid for an order we cancel, we will refund the amount paid.

4. Products, stock and prices

• Prices are shown in Nigerian Naira (₦) and may change at any time without notice. The price that applies is the one our staff confirm when your order is accepted.
• The Site shows only part of the range we carry, and stock changes quickly. A product appearing on the Site does not guarantee it is available.
• We try to show products, colours, shades and packaging accurately, but manufacturers may change packaging and screens display colours differently. Product descriptions and ingredient lists are provided for information and may not reflect the latest version from the brand. Always check the product label before use.
• We sell authentic products. If you have a concern about a product you bought from us, contact us straight away.

5. Payment

Payment is made in store, by bank transfer to the account details our staff give you, or by another method our staff confirm. Only pay into accounts confirmed directly by MamaTega staff. We will never ask for your card PIN or online banking password.

6. Delivery and pickup

• We offer in-store pickup at our Yaba and Ogba stores, and delivery within Lagos and to other locations we agree with you.
• Delivery fees and estimated timelines are confirmed by our staff before you pay. Timelines are estimates and may be affected by traffic, weather, public holidays or the courier.
• Please give a complete delivery address and a phone number you can be reached on. Risk in the goods passes to you when they are delivered to your address or collected by you or someone you send.
• Check your items when you receive them and tell us about any problem as soon as possible.

7. Returns and refunds

Items are final sale. We inspect every item before it is picked up or sent out. We will consider exceptional cases, such as a wrong item or an item damaged before delivery, if you contact us as soon as possible after receiving it, with your order details and photos. Full details are in our Refund Policy. Nothing in these Terms affects your rights under the Federal Competition and Consumer Protection Act 2018.

8. Skincare and product safety

Product information, recommendations and routines on the Site and from MamaTega AI or our staff are general guidance, not medical advice. Always read the label, follow the directions and patch-test new products. Stop using a product and seek medical advice if irritation occurs. If you are pregnant, breastfeeding, buying for a child, or have a skin condition or allergy, consult a qualified healthcare professional before use.

9. MamaTega AI

MamaTega AI is an automated assistant that helps you find products and answers beauty questions. It can make mistakes. Prices, stock and product details it gives are not guaranteed until confirmed by our staff. Do not share passwords, card details or other highly sensitive information in the chat.

10. Accounts

If you create an account on the Site, you are responsible for keeping your login details secure and for activity on your account. Tell us promptly if you think your account has been used without permission.

11. Acceptable use

You agree not to:

• Use the Site for any unlawful, fraudulent or harmful purpose.
• Try to gain unauthorised access to the Site, our systems or other users’ information.
• Upload or send viruses or other harmful code, or interfere with how the Site works.
• Copy, scrape or resell content from the Site without our written permission.
• Harass, abuse or impersonate our staff or other people.

12. Reviews, comments and messages

If you send us reviews, comments, photos or feedback, you confirm they are your own, are accurate and do not break any law or anyone’s rights. You allow us to use, edit and publish them in connection with our business. We may remove any content at our discretion.

13. Intellectual property

The Site and its content, including text, graphics, logos, design and software, belong to MamaTega or its licensors. Brand names, logos and product images belong to their respective owners. You may not copy or use our content without our written permission, except to view the Site for personal shopping.

14. Third-party links

The Site may link to third-party services, such as Google Maps, WhatsApp, Instagram and brand websites. We do not control them and are not responsible for their content, products or policies.

15. Limitation of liability

To the extent permitted by Nigerian law, the Site is provided “as is” and we do not guarantee that it will be uninterrupted or error-free. We are not liable for indirect or consequential loss, or for reactions caused by using a product against its directions or without a patch test. Our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited under Nigerian law.

16. Indemnity

You agree to compensate MamaTega for losses, claims or costs arising from your breach of these Terms or your misuse of the Site.

17. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, including strikes, network or power outages, severe weather, road closures, supplier delays or government action.

18. Changes to these terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Continuing to use the Site or placing an order after a change means you accept the updated Terms.

19. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. If you have a complaint, please contact us first so we can try to resolve it. Any dispute that cannot be resolved will be subject to the jurisdiction of the courts of Lagos State, Nigeria.

20. Severability

If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms will continue to apply.

21. Contact us

• Email: info@shopmamatega.com
• WhatsApp / phone: +234 818 988 0899 · +234 803 713 3704
• Instagram: @mamategacosmeticsandspa
• Main store (Yaba): Tejuosho Ultra Modern Shopping Centre, Mosque Plaza, Oju Elegba Road, Yaba, Lagos 101211, Nigeria · Mon–Sat 8am–8pm, Sun 1pm–7pm
• Ogba branch: Shop K002, Ground Floor, Central Mall, beside Sunday Market, Ogba, Lagos 100218, Nigeria · Mon–Fri 10am–5pm